Outside the UK: please contact us for any of these changes

UK Customers only:

Editing level:

Please follow these steps:

- My subscriptions

- Manage subscriptions / Edit

- Edit / Select product by scrolling

- Tick agreement / Confirm

- Go back to your subscription page to double check you have the correct active subscription

To cancel:

We're sorry to see you go!

Contact us or follow these steps:

- My subscriptions

- Manage subscriptions / Cancel

- Click 'next' to 'before you go' boxes if not required

- Select reason / Cancel

- Double check you've cancelled by going back to your subscriptions page

We recommend you also terminate payments directly with your bank. You can cancel or pause your rolling subscription at any time.  You are not obligated to continue with any subscription type or period and there is NO cancellation fee.

Change password:

Please contact us for a password reset link

Changing address:

It's always best to contact us to make any changes to your address, as changes may not take effect depending on your payment day. We don't want you to miss out!

Changing your email address (or phone number):

Please contact us . (To see which email address is associated with your account, please log in to your account and go to your profile page).

Due to periodical price increases by postal carriers and exchange rates, you may notice slight increments in delivery costs every now and again.

Of course, if you find you can no longer afford the postage, you can contact us at any time to review / refund / cancel your order.

We endeavour to keep delivery costs as low as we possibly can, but unfortunately, these third-party costs are out of our control.

US customers have had a slight increase applicable from 5th September 2025 to cover the new handling & Import Duty Paid fees.

Current standard postage fees:

UK First class: £2.00

WW/Europe (excluding U.S.): £3.60

United States (inc duties): £3.90

Delivery aim following fulfillment email (NB Back issues are shipped within 1-3 days of ordering):

UK Royal Mail = 1-2 working days

Overseas Royal Mail = 6-14 working days

Multiple orders overseas - with smaller orders, magazines are sent separately to keep costs down for you.  They will be marked 1of4, 2of4 etc.

Customers in areas of conflict:

Please expect major delays, with many services suspended due to sanctions and logistical issues stemming from the disruption.  As there is very limited airmail, your magazine will travel surface mail, resulting in extremely long transit times (often over 70 days). 

Digital magazines will be sent to your inbox by the 7th of each month. Remember to check your spam inbox in case it has filtered into there!

Please bear in mind that we operate on a pre-order basis and our monthly subscription cycle begins at 00:00 on the 25th (London, UK time). So, the date of your first emailed issue depends on the day you start your subscription. For example, if you start your subscription:

Between the 1st to the 24th, you will be emailed the next month’s issue.

Between the 25th to the 31st, you will be emailed the month after the next month’s issue.

(If you missed an issue you wanted, you can always buy a copy on our shop page.)

If your digital magazine hasn’t arrived in your inbox the month that it was issued (e.g. you haven’t received your January issue in January), we’re so sorry! Kindly contact us so we can sort this out.

Subscription delivery aim following fulfillment email:

UK Royal Mail = 1-4 working days

Overseas Royal Mail = 6-14 working days

If your magazine still hasn't arrived, please contact our friendly team who are always here to positively resolve any difficulties or non-receipt. We can also upgrade your subscription to Tracked if you'd prefer.

Customers in areas of conflict:

Please expect major delays, with many services suspended due to sanctions and logistical issues stemming from the disruption.  As there is very limited airmail, your magazine will travel surface mail, resulting in extremely long transit times (often over 70 days). 

You may see a message saying 'we cannot ship to this address'.

This is because there is a weight restriction for an individual parcel of 2kg (equal to 23 issues). So, for an order of eg 29 issues, you will need to make 2 separate orders.

Any issues at all, please contact us

Firstly, login to your account on our shop page. If you haven't created an account yet, you can do this at anytime using the same email address that you initially subscribed with.

Once you've logged in, select 'My subscriptions', then click on 'Manage your subscription' and next to the Payment Method, click 'update'.

A secure link will then be sent to your email address to update your billing details.

If you are still having issues, please contact us.

WE SHIP WORLDWIDE

'Standard' subscription following fulfillment email:

UK Royal Mail = 1-4 working days

Overseas Royal Mail = 6-14 working days

'Tracked / Signed for' subscription following fulfillment email: 

Postage timings as above, however delivery can often be slightly quicker. You will be provided with a tracking number shortly after fulfilment so that you can track your magazine’s delivery, progress, and location.

COSTS

1-3 issues = US £3.90 each / WW £3.60 each

4-5  issues = £17 

6-9 issues = £25

10-13 issues = £30

14-22 issues = £38

23 + issues = £50 (to be added shortly)

Please remember, our friendly team are always here to positively resolve any difficulties or non-receipt. 

NB If you'd like to change mid-subscription to 'Tracked' or 'Signed for', you will need to cancel your existing subscription and start a new one.

WE DON'T INCLUDE PACKING SLIPS

We use re-cyclable envelopes and like many businesses, we have eliminated packaging slips as an initiative to reduce packaging waste.  Any details regarding your purchase can be found on your account page.

This may be because you didn’t create an account when you initially subscribed, or because the email you are using is different to the one you subscribed with.

You can either:

- Sign up by entering the same email you used when you subscribed.

- Contact us to ask for an ‘account invite’ and we’ll send you a link straight away.

Rest of World (excl Europe)

As our magazines fall under the HS code of ‘periodical / printed matter’, they are broadly exempt from import taxes/duties when they arrive at your doorstep.

Europe

On average, our European readers don't get asked to pay any fees on delivery.

However, as a small business, we are not currently IOSS registered (where the European customer pays VAT in advance), so there is a small chance that a fee could be requested in some European destinations.

If customs tax is requested, you have 2 options:

- refuse payment / reject the package (the magazine will be returned to us) - let us know and we will issue you a full refund.

- pay for the package and send the receipt to us - we will refund you the fee (limited to the first time this happens).

Extra useful information:

If customs request specific VAT documentation, please present your order confirmation email, which shows the item, our company details, the cost, and verification that £0.00 taxes have been paid in advance. Once this is clarified customs will calculate the fee payable.

For further information about international import duties in your country, please visit https://www.simplyduty.com/import-calculator using HS Code 4902900000 for ‘periodicals and other printed matter’.

Europe: As a rough guide, duties range from 17% (Luxembourg) to 27% (Hungary), with an average around 21.6%. A handling fee may also be charged - on average this is 2 Euros

We do not claim to be financial, legal or customs experts.  This guidance is for information only and may be subject to change without notice. We cannot take any responsibility for unexpected customs and handling charges. 

Non UK customers:

• If you're trying to edit your subscription, you may get a message preventing you from making changes in your currency. Simply contact our friendly team and we'll happily make the changes for you.

• If you are experiencing difficulty with payment, it may be because you are attempting to pay in your local currency instead of GBP. To resolve this, ensure you do not select the option to convert your currency when prompted.

• If your account page is listing payments with your local currency symbol, please choose 'GBP' in the bottom right drop-down list.

We accept Paypal, all currencies and major credit/debit cards.

If you are still experiencing problems, please get in contact with us below and we will be happy to assist.

You are always charged on a monthly basis - paying for one magazine plus postage, each month, on the same day that you started your subscription.

(Currently there are no yearly or quarterly payment options)

We work on a pre-order basis, so delivery of your first issue depends on the day you start your subscription.

For example, if you start your subscription:

Between the 1st to the 24th, you will receive next month’s issue.

Between the 25th to the 31st, you will receive the month after next month’s issue.

Magazines are shipped out the first days of the issue month

eg. June's issue is sent out between the 1st-5th June

Our monthly subscription cycle begins at 00:00 on the 25th (London, UK time).

Overseas customers:

Orders of 4+ magazines will be sent together in one package.

It is much more economical for our customers if we send up to 3 issues separately.  This is because they qualify for Royal Mail 'Letter' post weighing under 100g each. This works out cheaper than sending them in one package. 

Order quantity and cost:

1-3 issues: Sent separately and marked 1 of 3 etc. These shouldn't incurr customs delays. Cost is £3.90 each (US) or £3.60 each (other worldwide)

4-5  issues = £17 

6-9 issues = £25

10-13 issues = £30

14-22 issues = £38

23 + issues = £50 (to be added shortly)

Please contact us