We're sorry to see you go!

You can cancel or pause your rolling subscription at any time.  You are not obligated to continue with any subscription type or period and there is NO cancellation fee.

You can cancel by:

• Logging into your account on our website. If you haven't set up an account yet, you can do so by signing up with the same email you used when you subscribed.
• Contacting us with your order number.
• Terminating payments directly with your bank.

Why has my postage amount changed?

Due to periodical price increases by Royal Mail, you may notice slight increments in delivery costs now and again. We endeavour to keep delivery costs as low as we possibly can, but unfortunately, these third-party costs are out of our control.

Of course, if you find you can no longer afford the postage, you can contact us at any time to review / refund your order, as long as you let us know before the end of the month.

Royal Mail Postage Timings:

UK delivery aim : 1-2 working days

Europe delivery aim: 3-5 working days - but can take up to 14 working days

Worldwide delivery aim: 6-7 working days - but can take up to 14 working days

 NB Extra copies are shipped within 1-3 days of ordering.  Multiple orders for overseas customers are always sent separately (to keep to 'Letter' post under 100g).  They will be marked 1 of 4, 2 of 4 etc.

If your magazine hasn’t arrived within the month that it was issued (e.g. you haven’t received your January issue in January), we’re so sorry! Kindly contact us so we can sort this out.

Digital magazines will be sent to your inbox by the 7th of each month. Remember to check your spam inbox in case it has filtered into there!

Please bear in mind that we operate on a pre-order basis and our monthly subscription cycle begins at 00:00 on the 25th (London, UK time). So, the date of your first emailed issue depends on the day you start your subscription. For example, if you start your subscription:

Between the 1st to the 24th, you will be emailed the next month’s issue.

Between the 25th to the 31st, you will be emailed the month after the next month’s issue.

(If you missed an issue you wanted, you can always buy a copy on our shop page.)

If your digital magazine hasn’t arrived in your inbox the month that it was issued (e.g. you haven’t received your January issue in January), we’re so sorry! Kindly contact us so we can sort this out.

We aim to ship our magazines within the first week of the month, though this may vary by a day or two depending on the speed of our provider.

Please bear in mind that we operate on a pre-order basis and our monthly subscription cycle begins at 00:00 on the 25th (London, UK time). So, delivery of your first issue depends on the day you start your subscription. For example, if you start your subscription:

• Between the 1st to the 24th, you will receive next month’s issue.
• Between the 25th to the 31st, you will receive the month after next month’s issue.

ROYAL MAIL POSTAGE TIMINGS:

UK delivery aim : 1-2 working days

Europe delivery aim: 3-5 working days - but can take up to 14 working days

Worldwide delivery aim: 6-7 working days - but can take up to 14 working days

You can only change your address for FUTURE payments and associated deliveries: 

E.g. Payment date 15th March (for April issue) – change before 15th March for your April issue to get to your new address. Otherwise, please contact us.  

To change your shipping address/name on your subscription, log into your account page (if you do not have an account yet, just create one with the same email you used to make a subscription).

Our provider requires you to change your address in two places:

• On your account page: Click 'View Addresses' on the right. Either ‘Edit’ your existing address, or 'Add a new address'. At the end of the form, make sure to tick 'Set as default address'. Also make sure you only have ONE active address showing eg 'View Addresses (1)'

• Go back to your account page: Click 'My Subscriptions' on the right. Then click on 'Manage subscription' and next to your shipping address, click 'change'. Once changed, click 'Update address'

If you have ordered a single, extra magazine:

Please contact us as soon as you realise the error. Make sure to check and double check your shipping details for extra orders, as our turnaround is typically very fast.

Firstly, login to your account on our shop page. If you haven't created an account yet, you can do this at anytime using the same email address that you initially subscribed with.

Once you've logged in, select 'My subscriptions', then click on 'Manage your subscription' and next to the Payment Method, click 'update'.

A secure link will then be sent to your email address to update your billing details.

If you are still having issues, please contact us.

What are my postage options?

UK – First Class Royal Mail:  once 'fulfilled', delivery takes approximately 1-2 working days

EUROPE - Standard Royal Mail:  once 'fulfilled', Royal Mail aims to deliver in 3-5 working days, but please allow up to 14 working days to cover any unforeseen delays. 

WORLDWIDE – Standard Royal Mail:  once 'fulfilled', Royal Mail aims to deliver in 6-7 working days, but please allow up to 14 working days to cover any unforeseen delays. 

NB Standard delivery abroad does NOT PROVIDE TRACKING - however, this is the most economical service and takes the same amount of time as Tracked.  Please remember, we are always here to positively resolve any difficulties or non-receipt. 

Tracked / Signed for:  these are ONLY available for subscriptions

You will be provided with a tracking number shortly after fulfilment so that you can track your magazine’s delivery progress and location. However, Tracked or Signed for won't get your package to you any quicker.

NB If you'd like to change mid-subscription to 'Tracked' or 'Signed for', you will need to start a new subscription.

This may be because you didn’t create an account when you initially subscribed, or because the email you are using is different to the one you subscribed with. Please contact us to ask for an ‘account invite’ and we’ll send you a link straight away.

Customers in the UK will never be charged customs tax.

The majority of our international customers also won't be charged customs tax due to the compact size of our magazines. However, depending on your country, there is a possiblility that you'll be asked to pay customs and handling fees on delivery. If this does happen, you can either:

• Pay the customs tax (this will be approximately 17 – 21% of the magazine cost), plus a handling charge by the courier)

OR

• Refuse payment and keep the receipt/proof. On the first occasion this happens, we can send you a digital magazine for that month's issue, and will provide a full refund.

Please bear in mind that you can cancel your subscription at any time and always have the option to switch to a digital subscription.

Unfortunately, these fees are out of our control, and to counter this, we make every effort to keep baseline postage costs as low as possible.

We accept Paypal, all currencies and major credit/debit cards.

If you are outside the UK and experiencing difficulty with payment, it may be because you are attempting to pay in your local currency instead of GBP. To resolve this, ensure you do not select the option to convert your currency when prompted.

If you are still experiencing problems, please get in contact with us below and we will be happy to assist.

We use re-cyclable envelopes and like many businesses, we have eliminated packaging slips as an initiative to reduce packaging waste.  Any details regarding your purchase can be found on your account page.

NB If worldwide customers have ordered multiple copies, packages will be sent individually to keep under 100gms weight ('Letter' post).  We will label them 1 of 3 etc so you know which ones are on their way.

We will shortly be closing our XP rewards programme to bring you something even better!

Currently, discounts can be used towards extra magazines and digital copies.

To see how many rewards you have, click the bottom right rewards icon on your account page.

100XP = £1

It is actually more advantageous for our customers if we send packages separately.  This is because it keeps the package weight under 100g, meaning it qualifies for Royal Mail 'Letter' post.  The benefits of this are:

·        It stops you having to pay hefty international 'Parcel' or courier postage fees

·        It does not require a customs sticker which causes magazines to get stuck in customs depots (sometimes for weeks)

·        And finally, it saves you paying any local customs / handling fees when the magazine is delivered to your door 

Your magazines may arrive on different days, but will always be marked eg. 1 of 4, 2 of 4 etc.  Please give a little time between deliveries for the full order to arrive.