We're sorry to see you go!

You can cancel or pause your rolling subscription at any time.  You are not obligated to continue with any subscription type or period and there is NO cancellation fee.

You can cancel by:

• Logging into your account on our website. If you haven't set up an account yet, you can do so by signing up with the same email you used when you subscribed.
• Contacting us with your order number.
• Terminating payments directly with your bank.

Why has my postage amount changed?

Due to periodical price increases by Royal Mail, you may notice slight increments in delivery costs now and again. We endeavour to keep delivery costs as low as we possibly can, but unfortunately, these third-party costs are out of our control.

Of course, if you find you can no longer afford the postage, you can contact us at any time to review / refund your order, as long as you let us know before the end of the month.

Delivery aim:

UK = 1-3 working days

Main Europe (EEA + CH) = 4-7 working days

Rest of Europe = 6-10 working days

Middle East = 6-10 working days

Central & South America = 7-10 working days

North America = 6-10 working days

Africa & Asia = 7-10 working days

Far East and Australasia = 7-10 working days

NB Back issues are shipped within 1-3 days of ordering. 

Multiple orders overseas up to 6 - these are sent separately to keep costs down for you.  They will be marked 1 of 4, 2 of 4 etc.

Multiple orders overseas 7+ - these will be sent in one package.

If your magazine hasn’t arrived within the month that it was issued (e.g. you haven’t received your January issue in January), we’re so sorry! Kindly contact us so we can sort this out.

Digital magazines will be sent to your inbox by the 7th of each month. Remember to check your spam inbox in case it has filtered into there!

Please bear in mind that we operate on a pre-order basis and our monthly subscription cycle begins at 00:00 on the 25th (London, UK time). So, the date of your first emailed issue depends on the day you start your subscription. For example, if you start your subscription:

Between the 1st to the 24th, you will be emailed the next month’s issue.

Between the 25th to the 31st, you will be emailed the month after the next month’s issue.

(If you missed an issue you wanted, you can always buy a copy on our shop page.)

If your digital magazine hasn’t arrived in your inbox the month that it was issued (e.g. you haven’t received your January issue in January), we’re so sorry! Kindly contact us so we can sort this out.

We're really sorry if you're missing an issue.

For overseas deliveries, please allow at least 14 working days after 'fulfillment' (UK, at least 7 working days).

If your magazine still hasn't arrived, please contact our friendly team who are always here to positively resolve any difficulties or non-receipt. We can also upgrade your subscription to Tracked if you'd prefer.

Canada Post Strike starting 23rd May

Unfortunately, international postal strikes are out of our control, so we ask if you could please give your magazine a little more time than usual to arrive.  If it still hasn’t arrived after a few weeks, just contact us, and we’ll give you some replacement options or send it out again once the strike is over.  Thank you in advance for your patience with this!

Subscription delivery aim:

UK = 1-3 working days

Main Europe (EEA + CH) = 4-7 working days

Rest of Europe = 6-10 working days

Middle East = 6-10 working days

Central & South America = 7-10 working days

North America = 6-10 working days

Africa & Asia = 7-10 working days

Far East and Australasia = 7-10 working days

Subscriptions:

Please contact us to make any changes to your address.  Please note that you need to contact us before the 24th of the month, to change your address for the next month’s issue.

Back issues:

Please contact us as soon as you realise the error as our turnaround is typically very fast.

Firstly, login to your account on our shop page. If you haven't created an account yet, you can do this at anytime using the same email address that you initially subscribed with.

Once you've logged in, select 'My subscriptions', then click on 'Manage your subscription' and next to the Payment Method, click 'update'.

A secure link will then be sent to your email address to update your billing details.

If you are still having issues, please contact us.

What are my postage options?

'Standard' Postage Timings (no tracking):

Subscription delivery aim:

UK = 1-3 working days

Main Europe (EEA + CH) = 4-7 working days

Rest of Europe = 6-10 working days

Middle East = 6-10 working days

Central & South America = 7-10 working days

North America = 6-10 working days

Africa & Asia = 7-10 working days

Far East and Australasia = 7-10 working days

Tracked / Signed for: 

Postage timings as above, however, you will be provided with a tracking number shortly after fulfilment so that you can track your magazine’s delivery progress and location.

Please remember, we are always here to positively resolve any difficulties or non-receipt. 

NB If you'd like to change mid-subscription to 'Tracked' or 'Signed for', you will need to start a new subscription.

This may be because you didn’t create an account when you initially subscribed, or because the email you are using is different to the one you subscribed with. Please contact us to ask for an ‘account invite’ and we’ll send you a link straight away.

Customers in the UK will never be charged customs tax.

The majority of our international customers also won't be charged customs tax due to the compact size of our magazines. However, depending on your country, there is a possiblility that you'll be asked to pay customs and handling fees on delivery. If this does happen, you can either:

• Pay the customs tax (this will be approximately 17 – 21% of the magazine cost), plus a handling charge by the courier)

OR

• Refuse payment and keep the receipt/proof. On the first occasion this happens, we can send you a digital magazine for that month's issue, and will provide a full refund.

Please bear in mind that you can cancel your subscription at any time and always have the option to switch to a digital subscription.

Unfortunately, these fees are out of our control, and to counter this, we make every effort to keep baseline postage costs as low as possible.

WE DON'T INCLUDE PACKING SLIPS

We use re-cyclable envelopes and like many businesses, we have eliminated packaging slips as an initiative to reduce packaging waste.  Any details regarding your purchase can be found on your account page.

NB If worldwide customers have ordered multiple copies, packages will be sent individually to keep under 100gms weight ('Letter' post).  We will label them 1 of 3 etc so you know which ones are on their way.

We accept Paypal, all currencies and major credit/debit cards.

If you are outside the UK and experiencing difficulty with payment, it may be because you are attempting to pay in your local currency instead of GBP. To resolve this, ensure you do not select the option to convert your currency when prompted.

If you are still experiencing problems, please get in contact with us below and we will be happy to assist.

You are always charged on a monthly basis - paying for one magazine plus postage, each month, on the same day that you started your subscription.

(Currently there are no yearly or quarterly payment options)

We work on a pre-order basis, so delivery of your first issue depends on the day you start your subscription.

For example, if you start your subscription:

Between the 1st to the 24th, you will receive next month’s issue.

Between the 25th to the 31st, you will receive the month after next month’s issue.

Magazines are shipped out the first days of the issue month

eg. June's issue is sent out between the 1st-5th June

Our monthly subscription cycle begins at 00:00 on the 25th (London, UK time).

Overseas customers:

Multiple orders of 7+ magazines -

These will now be sent together. (Please see our FAQ on customs tax).

Multiple orders up to 6 magazines -

It is much more economical for our customers if we send packages up to this amount separately.  This is because they qualify for Royal Mail 'Letter' post.  The other benefits of this are:

·        It stops you having to pay any international courier postage fees or local customs taxes

·        It does not require a customs sticker which can cause magazines to get stuck in customs depots

Your magazines may arrive on different days, but will always be marked eg. 1 of 4, 2 of 4 etc.  Please give a little time between deliveries for the full order to arrive.

To make any changes to your email address (or phone number) you will need to contact us using the form below.

To see your email address, please log in to your account and go to your profile page.